 |
CONNECTIONS/Stark Business Solutions
Workshop Series Presents: |
Capitalizing
On Customer Service
as a Profit
Strategy
Wednesday, May 21, 2008
7:30 am – 9:00 am
@ Stark Business Solutions
3rd Floor,
Suite 340
100 South Bedford Road
Mount
Kisco,
NY
10549
REGISTER HERE
$15 per person
Pre-registration is
required
as seating is limited
Program Details:
The cost of
replacing a customer is 20 times
greater than the cost of keeping one. Yet in an economic
downturn, your best customers are
your competitors’ best prospects. What
can you do to protect your most valuable asset: your customers?
Ron will
describe in detail the seven practices that distinguish companies
with the highest customer retention–and profitability.
You will learn:
- What’s most important to cust
omers in choosing a vendor –and staying with
them
- The biggest mistakes businesses
make in fixing a problem
- Why customer
guarantees do NOT work
- Why you should NOT mention customer service in your company’s
advertising
- How to turn customers into loyalists and advocates for your
business
- How to measure the profit
impact of customer service
- Why you should treat all
customers differently
In this
interactive presentation, Ron will describe specific steps you can take to
protect your most important asset, differentiate your company, and accelerate
revenues.
About Ron Volper, Ph.D.
Ron Volper
is the founder and managing partner of RVG Inc., a 23 year-old management
consulting firm that has helped many of the most admired companies strengthen their
service and sales culture. His information and ideas have been published in
Fortune, Inc. and other leading business journals. He is a popular speaker and
President elect of the New York Chapter of the National Speakers Association
and an award winning Toastmaster. He also teaches a graduate level course on Customer Service Measurement and
Evaluation at New York University.
